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Packing and Shipping

Erasing and Backing Up Data
Before you ship your product, you will need to back up any necessary data. Any files or data left on your system may be accessible to others.

If you have a Microsoft® operating system, please erase the operating system software from your device.

For more information about backing up your system and erasing your hard drive, please refer to the following resource:

• Microsoft Windows 95/98 Backup Utility
  You can use Backup to back up files stored on your hard drive. You can back up files via floppy disks, a tape drive or another computer on your network. If your original files are damaged or lost, you can restore them from backup. You can also start Backup by clicking Start, pointing to Programs, pointing to Accessories, pointing to System and then clicking Backup.

• If you do not see Backup on the Accessories menu, it is not installed. To find out how to install it, click Related Topics. For more information about how to use Backup, click the Help menu in Backup.

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Shipping Methods
You will be able to print a pre-paid shipping label from your confirmation e-mail. Please note that standard ground shipping costs are included in your estimate.

When dropping off your item with UPS, we advise you to retain a drop-off receipt for your records. Please, do not drop off the item at any of the UPS drop box locations, as you will not be provided with a receipt when using this method.

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Packaging Guidelines
Before packaging computer systems, please read the guidelines for Erasing And Backing Up Data. Please be sure to remove all files, CDs, DVDs, etc. from the computer drives.

When packaging your device, be sure to include the operating system software (Macintosh or Windows) on CD or diskette, the Certificate of Authenticity, end-user license agreement and manuals.

If your system was shipped with a restore CD, each of the above items will be on the restore CD, and not packaged separately. If you have a Microsoft® operating system, please erase the operating system software from your device.

Also, please include any documentation and accessories that originally shipped with your device. These items may include: warranty cards, keyboards, mice and connection cables. Failure to include normally included items or accessories will impact the value of your trade.

Do not include a CRT monitor unless the system has a built-in monitor. Because of their weight, CRT monitors are not accepted for trade in.

You will be responsible for all costs associated with packaging and insuring previously owned systems.

Please follow these shipping tips when sending a product back for trade-in:

• Wrap the item(s) using plenty of bubble-wrap, foam packaging or other packing supplies around fragile item(s). Include all components of the system for return.
• Package the item(s) in a sturdy cardboard box designed specifically for shipping. Boxes are also available for purchase prior to the transaction.
• Tape all edges on the sides, top and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape.
• Attach the shipping label to the outside of the package. Use a piece of clear shipping tape over the top of the label. It is important to use our shipping label, as it will be used to expedite tracking, identification and increase the speed of your return processing.
• Call UPS or drop off the package at a UPS shipping location. Be sure to keep the tracking number for proof of return. You may also ship at your own expense using the carrier of your choice as long as they can provide you with a Shipment Tracking Number and proof of delivery.
• Products must be shipped within 30 days of the transaction in order for quoted trade-in rebate value to remain valid for trade-in transactions. If your products do not arrive within 30 days, you will need to re-apply for a new trade-in quote.

If you need packaging supplies to mail your product, we suggest you visit onepak.com for all your shipping needs.

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